GENERAL CONDITIONS SHORT & LONG TERM RENTAL RESERVATION CONTRACT
2024 BONFARTO RENTALS SIRET 851 427 369 00026

1. Purpose
These general terms and conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general terms and conditions of sale apply to all reservations concluded online, via our reservation platform.

2. Reservation
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking terms of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, such that our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
2.1 When booking a BONFARTO LOCATIONS holiday rental, the Client (hereinafter ""the Guest"") enters into a contract with the owner and accepts the terms of the booking contract and the General Conditions.
2.2 Short-term rental: Availability is in real time on our website www.bonfarto-locations.com or will be confirmed by us.
Long term rental: Please contact us for availability.
2.3 Short-term rental: The deposit, if not paid when booking online by virtual TPE (Stripe), must be paid no later than 48 hours after booking or after receipt of the contract. The balance must be paid no later than 4 weeks before the arrival date.
Long term rental: To secure the rental period, 1 month's rent (in Euros) must be paid by bank transfer, virtual TPE (Stripe) or PayPal, no later than 48 hours after booking or after receipt of the contract. The balance is payable monthly in advance by bank transfer, virtual TPE (Stripe) or PayPal, plus a security deposit of 500 euros (fully refundable if there is no breakage or damage).

3. Booking process
Reservations made by the customer are made via the electronic reservation form accessible online on our reservation platform. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer attests to the truthfulness and accuracy of the information transmitted. After the final choice of the services to be booked, the booking procedure includes in particular the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before validation of the booking and, finally, the validation of the booking by the customer.

4. Acknowledgement of receipt of reservation
Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the acknowledgement of receipt of the booking by email summarizes the contract offer, the services booked, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the booking made, the information relating to the after-sales service, as well as the address of the seller's establishment to which the customer can submit their complaints.

5. Cancellation, Termination of the contract or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment may not be subject to any modification and/or cancellation. The amounts paid in advance, which are the deposits, will not be subject to any refund. In this case, this is mentioned in the conditions of sale of the rate. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone contact details are specified on the confirmation of the reservation sent by email. All reservations are nominative and may not under any circumstances be transferred to a third party, whether free of charge or for a fee.
5.1 The rental reservation is considered cancelled if:
- the payment deadline is not respected.
- the Guest has not occupied the accommodation within 24 hours from the initial date, without having informed the owner.
5.2 The rental contract is considered terminated if:
- the Guest does not comply with one or more obligations of the Reservation Contract or the General Conditions.
- the Guest assigns all or part of the rights to a third party or sublets the rental property.
5.3 Any cancellation request by the Guest must be made by email or written mail.
5.4 Cancellation fees will be charged to the customer in accordance with the reservation contract. In all situations, the refund of part or all of the rental sums will not be possible.
5.5 Reservations made through third party booking sites are subject to the third party's Terms and Conditions.

6. Consumption of the service
In accordance with the regulations in force in certain countries, the customer may be asked to complete a police form upon arrival. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any reimbursement if a payment has already been made. For establishments with Internal Regulations, the customer accepts and agrees to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and/or without any reimbursement if a payment has already been made.

7. Liability
The photographs presented on our reservation platform are not contractual. Even if every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the internet network, inability to access the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

8. Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

9. Rates
The prices relating to the reservation of services are indicated before and at the time of booking. The prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange fees are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special provisions are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.Taxes (local taxes, tourist taxes, etc.) where applicable, shown on the rates page, are to be paid directly on site to the establishment. Prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
9.1 We reserve the right to change our prices at any time. This does not affect bookings already made.
9.2 The rental price must be paid according to the cancellation fee plan. We reserve the right to collect the amounts within 24 hours after notification or email sent to the Guest.
For example: Cancellation fee plan: 50% upon booking, 75% 30 days before arrival, 100% 15 days before arrival
Deposits and installment payments: 50% upon booking, 75% 30 days before arrival, 100% 15 days before arrival
9.3 In case of ""No Show"", the total amount of the reservation will be charged.
9.4 Reservations made through third party booking sites are subject to the third party's Terms and Conditions.

10. Payment
The customer provides their bank details as a guarantee of the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc. depending on the possibilities offered by the establishment's reservation platform) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. They must present themselves at the establishment with the bank card that allowed them to guarantee the reservation. The payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of booking. This prepayment is called a deposit. In the event of a no-show (reservation not cancelled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a fixed indemnity, the amount indicated in its general terms and conditions and special terms of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, limit reached, input error, etc. In the event of a problem, the customer must contact their bank on the one hand, and the establishment on the other hand to confirm their reservation and payment method. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices/notes electronically, the original file is certified and available online at the internet address provided by the establishment.

11. Additional charges
11.1 Bank Charges: Any fees or costs charged by the bank will be borne by the Guest.
11.2 Optional Services (such as spa/jacuzzi, guided meditation, relaxation coaching, etc.), not included in the rental rates at the time of booking, are available upon reservation and payable during your stay.
11.3 Tourist Taxes are collected from 01/01 to 31/12 of each year and payable upon arrival (in cash). The amount is calculated from the actual rental rate, with a maximum of 2.30 euros per night and per person (from 18 years old).
11.4 Electricity + Gas: Short term rental: included in the rent.
Long-term rental: billed according to consumption and at cost price.
11.5 Wood for the wood stove (Cottage): Long-term rental only: billed according to consumption and at cost price.

12. Respect for privacy
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication is compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com, in their professional capacity, have undertaken to the establishment to take all security measures and respect the confidentiality of data for said data transfers.

13. Proof agreement
The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.

14. Vacation Rentals
14.1 The Cottage, Gîte and Studio are independent and fully furnished and equipped accommodations. Crockery, cutlery, kitchen equipment, duvets and pillows are provided by the owner. Bed linen and towels are provided 1x per person.
The Rooms are equipped with a capsule coffee machine (Nespresso model) and a kettle. The Rooms are not equipped with a kitchen and kitchen utensils. No meals or breakfast are offered by the owner. Use of the owner's private kitchen is not included.
14.2 We kindly ask you to treat the accommodation and the surrounding area with respect. The Guest is responsible and liable for any breakages or damage caused to the accommodation, its contents and the common areas and undertakes to leave the rental, equipment and furniture in good condition.

15. Long-term rental
15.1 From September to April, the Cottage and the Gîte are also available for long-term stays.
15.2 For local government reasons we can only offer rentals of up to 90 nights at a time.
15.3 The rental is a vacation rental for a temporary stay and cannot be considered a principal residence.
15.4 The Rental Address may not be used for commercial or business purposes, or for any other official or registration purposes.

16. Arrival and departure
16.1 Arrival and departure days may vary. Minimum stay varies depending on the season and vacation rental.
16.2 Arrival: Cottage and Gîte: between 5:00 p.m. and 8:00 p.m.; Studio: between 4:00 p.m. and 8:00 p.m.; Rooms: between 3:00 p.m. and 8:00 p.m.
We ask you to vacate the accommodation at 10:00 a.m. (Cottage, Gîte and Studio) and 11:00 a.m. (Rooms) to give us enough time to clean and prepare the accommodation for our next Guests.
16.3 In case of arrival after the scheduled date for personal reasons, no price reduction will be granted. The departure day remains unchanged.
16.4 In the event of early departure of the Guest, reimbursement of the rental amount paid will not be possible.

17. Damages and costs
17.1 Please report any breakages as soon as possible (preferably within 24 hours of arrival) to give us time to repair them, for a better experience during your stay, or before the next guests arrive.
17.2 We reserve the right to charge for missing items and repairs or restoration if the damage results from the Guest's distraction or poor maintenance during their stay.
17.3 Keys are given to the Guest to have full access to their accommodation throughout their stay. Any lost key will be charged €15 per key.
17.4 The owner cannot be held responsible for local damages and inconveniences, such as atmospheric conditions, village noise or animals and insects living in the area.

18. Swimming pool
18.1 The swimming pool is open from May to mid-September.
18.2 The communal swimming pool is secured by a security shutter closed between 9 p.m. and 10 a.m. Although this cover complies with swimming pool safety tools,
The best protection is always adult attention and supervision.
18.3 For safety reasons, access to the swimming pool area by children (all ages) is only permitted when accompanied by an adult.
18.4 Use of the pool is at your own risk. The owner is not responsible for any accidents or damage.
18.5 DIVING IS PROHIBITED
18.6 The swimming pool is checked regularly and, if necessary, cleaned.
18.7 The owner reserves the right to close the swimming pool at any time and to any user.
18.8 The use of sharp and cutting objects in the pool area (such as: glass, pins, stones, etc.) is not permitted.

19. The Pond
We have a large pond, located next to the property, partly unfenced and surrounded by a stream.
For safety reasons, children (all ages) are not allowed to move around freely without adult supervision. Please note that children are the responsibility of their guardians and/or parents.

20. Pets
20.1 Pets are only allowed in the Cottage and with prior agreement. Several animals are with additional fees.
20.2 We refuse access to category 1 and 2 dogs.
20.3 Pets must be kept on a leash in the park and around the pond and are prohibited around the aquatic area.
20.4 Please bring poop bags to collect all excrement.

21. End of stay cleaning
21.1 Short-term rental: End-of-stay cleaning is included in the rental.
Long-term rental: Mandatory end-of-stay cleaning at an additional cost: 150 Euros (Cottage and Gîte).
21.2 We provide household products. The Guest is required to keep the holiday rental clean and in good condition during their stay.
21.3 We ask that you please do the following on the day of your departure:
- Ventilate all rooms
- Tidy and sweep the accommodation
- Empty the dishwasher and put away the clean dishes
- Turn off the refrigerator
- Dispose of selective waste, bio-organic waste and glassware in the places indicated. Please leave residual waste in a closed bag outside the accommodation.
- Return furniture and inventory to original locations
- Clean and degrease the barbecue (if provided)

22. General House Rules
22.1 The holiday rentals are located in a quiet and wooded area. We ask all our Guests to treat the park, the environment and all Guests staying on the property with respect and to adapt a consistent behaviour. Between 10pm and 8am, additional noise reduction is requested.
22.2 In accordance with the fire safety regulations in Dordogne, any form of open fire is prohibited.
The barbecue (if supplied) must only be used in the location indicated.
22.3 Be careful not to throw stones and other materials into the grass, to avoid damage when maintaining the park.
22.4 Excessive use of water should be avoided. Please wash your car at one of the car washes.
22.5 Our electricity network is not sufficient to charge electric cars. Please charge your car at a nearby charging station (e.g. Carrefour Market, Siorac-en-Périgord).
22.6 The holiday homes are non-smoking.
22.7 Pets are only allowed in the Cottage.
22.8 External visitors are only permitted with the owner's permission. Please respect the maximum occupancy (Studio 2 people; Cottage 4 to 6 people; Gîte 4 people). External visitors are not permitted in the Room. Accommodation of a number of people greater than that mentioned in the contract is not permitted. For insurance reasons, external visitors do not have access to the pool area.

23. Insurance
23.1 We advise you to take out cancellation insurance.
23.2 Proof of your multi-risk home insurance contract with extended holiday guarantee is required before your arrival.

14. Force majeure
Force majeure means any event external to the parties that is both unforeseeable and insurmountable and prevents either the customer or the establishment from fulfilling all or part of the obligations set out in the contract. Force majeure or fortuitous events are considered to be those usually recognized by the case law of the French Courts and Tribunals. Each party may not be held liable to the other party in the event of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party shall bear the cost of the resulting costs.

25. Dispute Resolution
These General Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.

26. Entirety
These General Terms and Conditions of Sale, the terms and conditions of sale of the rate reserved by the customer, and the reservation voucher or request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer may be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the specific conditions of the rate reserved) and these general conditions. In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only ones applicable for the obligation in question. These general terms and conditions of sale by internet may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general terms and conditions of sale by internet will be put online by the establishment. As soon as it is put online on the internet, the new version of the general terms and conditions of sale by internet will automatically apply to all customers.